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Use the form below to submit a repair request for a pothole or other street surface defect. Attaching a photo of the problem area may assist the Streets Department in identifying the location and clarifying the scope of the defect. Some potholes are the responsibility of the Pennsylvania Dept. of Transportation or other utilities to repair, so your request may be forwarded to an outside agency such as PennDOT, SEPTA, or another utility. A street defect submitted as a pothole may also be reclassified as another type of street defect and different repair processes used to remedy the problem.

Repair times will vary depending on the severity of the problem, time of the year, and the nature of the required repairs. The City works to get potholes patched as quickly as possible, weather permitting. The best time for pothole repair is a dry day when the temperature is at least 40 degrees Fahrenheit. Freeze-thaw cycles and consistent salting and plowing have a significant impact on streets during the winter. The City deploys repair crews and pothole patcher machines as needed to repair potholes across the city. The Streets Department's average time to repair potholes is less than 3 business days, although repair times can be greater depending on the circumstances, such as weather conditions.