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POTHOLES

Is it a pothole?

A hole in the road surface isn't necessarily a pothole. It can also be a utility ditch or a cave-in. See "Classifications" below.

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Classifications

Potholes

Potholes are bowl-shaped openings up to 10 inches deep. They occur when the top layer of the road has worn away, exposing the concrete base.



Customer Service Standard:

  • Response time of three business days (Requests reported by 2 p.m. Monday through Friday will be repaired within three business days)
  • Redress - The Streets Department will notify customers if the repair is not made within three days.


Cave-ins

Cave-ins (also called sinkholes) reach past the concrete base of the road. This void can occur when the dirt below the concrete base has washed away, causing the upper surfaces to fall though.



Repairs to cave-ins include repairing the subsurface of the roadway and may involve repairs by property owners and/or other utility agencies (Water Department, PGW, PECO, cable utilities). Every effort is made to address permanent restoration in a timely manner.


Ditches

Ditches are rectangular excavations in the road made by utilities and plumbers to reach underground lines. The contractors are responsible for filling the ditch and paving it temporarily and notifying the city upon completion. The Highways Division then schedules a permanent repair to the road. If a ditch is not backfilled properly, it will wash out or sink in, leaving a large hole.



Customer Service Standard

  • Response time of 45 business days (July 1 to November 30)
  • From November 30 to June 30 the Streets Department will permanently repair as weather permits. In the meantime, the Streets Department will keep the ditch in a safe condition.




 
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ALERTS
Allegheny Avenue Closure

Streets Commissioner Clarena Tolson reminds citizens that trash and recycling collection will not be collected on Friday, April 6 due to the Good Friday holiday . Residents whose regular collection day is Friday are urged to place their collections out on Saturday at their normal collection site.

TEMPORARY STREET CLOSURE OF 800 BLOCK WALNUT STREET RESCHEDULED FOR FRIDAY, FEBRUARY 24 THROUGH MONDAY, FEBRUARY 27
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All City offices will be closed and city services curtailed on President's Day, Monday,February 20 - a legal holiday.

Trash and recyclables will not be collected on Monday. Streets Commissioner Clarena Tolson urges residents, whose normal collection is on Monday, to set them out for collection on Tuesday, February 21. Regularly scheduled trash and recycling collections will be one day behind

Emergency Closure Along Lincoln Drive Begining 2/7
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NEWS
05/16/2012
PRESS RELEASE: STREETS DEPARTMENT CONTINUES TRAFFIC SAFETY INVESTMENTS AS TRAFFIC FATALITIES HIT RECORD LOW
05/14/2012
PRESS RELEASE: STREET IMPROVEMENT WORK SCHEDULED FOR THE WEEK OF MAY 14
05/05/2012
PRESS RELEASE: ALLEGHENY AVENUE TO BE CLOSED FOR UP TO THREE WEEKS FOR REMOVAL OF CONRAIL BRIDGE
05/04/2012
PRESS RELEASE: STREET IMPROVEMENT WORK SCHEDULED FOR THE WEEK OF MAY 7
05/03/2012
PRESS RELEASE: STREETS DEPARTMENT SCHEDULES MAINTENANCE WORK ON PENNSYLVANIA AVENUE AT 29th STREET

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EVENTS
05/10/2012 - 05/19/2012
2012 HOUSEHOLD HAZARDOUS WASTE COLLECTION PROGRAM

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RESOURCES
COMMERCIAL
KUDOS
04/20/2012
5400 N 11TH ST
04/13/2012
3000 COMLY RD
04/11/2012
1300 MIFFLIN ST
04/02/2012
4800 E CHELTENHAM AVE
03/23/2012
2800 S 09TH ST

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