Question? Problem? Need Help? Dial 3-1-1

Learn how SWEEP keeps Philadelphia clean through education and enforcement.
Learn about the Philadelphia More Beautiful Committee (PMBC), and what they are doing to keep our streets clean and safe.

News Item Detail

Press Release


PHILADELPHIA –Philadelphia has experienced a harsh winter season, with the most recent storm producing nine inches of snow and temperatures near zero. The severe weather conditions have caused our roads to sustain some damage from the freezing and thawing of moisture that seeps into the roadways. While pothole season typically begins in March, Streets Department crews are actively repairing street defects citywide, Streets Commissioner David J. Perri announced today. Over 500 potholes have already been identified during the first two weeks of January alone. Crews filled approximately 11,000 potholes in 2013.

Citizens are encouraged to help identify locations in need of repairs. “Citizens can be our best inspectors,” Commissioner Perri said. If a resident can provide details, such as, exact location, size, and whether the hole is in a traffic lane or a parking lane, this information will help crews to best service your request. To report a street defect, residents may contact us:··Call Streets Department’s Customer Service 215-686-5560·Call 311/Mobile App: Philly 311Commissioner Perri explains that not all road defects are potholes. Road defects come in a variety of shapes and sizes, and accurate reporting can expedite repairs. Potholes tend to be a bowl-shaped defect. Ditches are usually cleanly cut rectangles. Cave-ins, or sinkholes, are large depressions that can be four feet by four feet in area or larger. Each defect is repaired differently, so you can help us better serve you by properly identifying the issue. Photos of these defects are available on the Streets Department’s website and are, also, attached in this release.Pothole repairs should be made within two days. Conditions, such as, cave-ins, sinkholes or ditches, may require additional inspections and extensive repairs. Ditches cut for utility work will be made safe through temporary repair work within a week, and will be permanently restored later in the season. Cave-ins will be made safe, but permanent repairs may take several weeks or longer depending on the nature of the issue. All locations reported will be investigated and addressed, or referred to the appropriate agency as necessary.When reporting a street defect, please be prepared to provide the following information:(1) Description of the defecta.Is it a pothole, ditch, or cave-in?b.What is the approximate size of the defect?c.Do you see or hear water in the hole?(2)Specific information ensures that we make a repair at the proper location. We encourage details such as:a.“in the southbound driving lane at 1234 Glenwood Avenue”b.“in the parking lane at 123 S. 19th Street”c.or “in the western crosswalk of the intersection of Arch and 3rd Streets”(3)Always retain your service request number for future reference.Citizens can contact PennDOT directly at their maintenance hotline at 1-800-FIX-ROAD (349-7623) for defects on State routes. Road defects within SEPTA’s right-of-way (in the area between trolley tracks and within 18 inches on either side) can be reported to SEPTA’s Customer Service at (215) 580-7852 or online at # #